At the beginning of 2012, Tracie (Thomas) contacted me when she opened Trace Ortho Lab in Seattle. After eight years of being last in line with the labs I was currently using; (late deliveries, missed pickups and deliveries, broken appliances) I was fed up with paying a premium for much less than premium lab results and poor customer service.
Tracie and I met, and discussed the designs of the appliances I most commonly use, and then we were off and running!! When Tracie has a question about anything we send her for fabrication, she will come in personally and go over it with me. When we brainstorm and design special use appliances, it is so rewarding because communication is easy between us, so we can deliver the best possible product to the patient.
Tracie's experience as an orthodontic assistant gives her an edge when it comes to knowing what we need and when we need it. The appliances from Trace Ortho lab come back on time, and we rarely have a problem with fit. In the rare (maybe one or two) instances when we've had to send an appliance back, Tracie returns it to us with no fuss and no questions asked. Her work is impeccable, and her fees are very reasonable for the high quality of work we receive. I am just so happy that we found each other!!